Collection of Your Personal Information
At Shop It Forward we only collect personal information that is necessary for us to conduct our business as an online service to our members, charities and Not for Profit (NFPs) Organisations.
As a member, the personal information we collect will be information you supply when registering for our service including name, contact phone number, email address and personal charity or NFP preference. We may also retain information such as mailing address if you supply this information. For access to Shop It Forward customer support features you are required to submit personally identifiable information. This may include but not be limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
The personal information we collect may be used and disclosed for a number of purposes including:
•providing you with use of the Website or other services that you have requested. This may include contact such as follow-up calls, email correspondence, or mail correspondence to follow-up on the contact or to provide marketing information about promotions, new services, seek your ongoing support or Website changes;
•in the ordinary course of our operations or administration;
•for internal reporting purposes and customer service research;
•to provide follow up information about Shop it Forwards work;
•to enhance your use and/or improve the Website;
•comply with our legal and regulatory obligations; and
•manage our relationships with our suppliers and stakeholders.
To help us carry out the above activities, from time to time we may disclose personal information to other persons including:
•our contractors, suppliers and agents who assist us to provide services and to administer and manage our business;
•our professional advisors (such as auditors and lawyers); and
•organisations that assist us to conduct research or analyse data.
The information we collect for a charity or not for profit (NFP) will be information the organisation supplies when registering for our service including contact name, contact position, email address, postal address, ABN and phone number of the designated contact (for example fundraising coordinator at their organisation) which will be stored in our database. Shop It Forward will also collect current banking details (BSB and Account Number) for a Charity or NFP to facilitate the payment of donations when available. This information is received in good faith by Shop It Forward that the person nominated will be dealing with Shop It Forward as part of a job requirement or in a recognised authorised volunteer capacity. It is in the best interest of the Charity or NFP to maintain current information with Shop It Forward to avoid disruption of service and/or receipt of donations.
Every marketing email we send will have an unsubscribe option. You may unsubscribe from any mailing list whenever you wish and you will be immediately removed as per your request.
How Your Information May Be Shared
Shop it Forward takes reasonable steps to ensure that organisations we work with are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Shop It Forward will never sell or rent your personal, private information. We will not disclose information about you unless the disclosure is required or authorised by law, you have consented to our disclosing the information about you, or for another purpose (related to the primary purpose of collecting that information) that you would reasonably expect.
Collection of Information about Charities and NFPs
At Shop It Forward we maintain a database of Charities and NFPs and their contact details which is publicly and freely available online. Charities and NFPs may also voluntarily contribute more contact information that will be stored in our database. This information may include the organisations nominated, authorised representative and their related contact details, the organisations Shop It Forward contact for Accounts Receivable and/or bank account details. Shop It Forward requires the bank account details of charities and NFPs in order to make fundraising payments when funds become available.
We will not disclose information that you have provided about your organisation unless the disclosure is required or authorised by law, you have consented to our disclosing the information about you, or for another purpose (related to the primary purpose of collecting that information) that you would reasonably expect.
Links to External Sites
Computer Tracking and Cookies
You can configure your internet to accept all cookies or reject all cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies, if you prefer. If you choose to decline cookies, your experience on our website will be limited as not all features of the Shop It Forward website will be functional. Please note that if your browser declines cookies, Shop It Forward will not be able to track purchases you make that are intended to support your nominated charity or NFP. Shop It Forward will not accept any responsibility if tracking does not record a sale with one of our partner stores.
External Service Providers
Shop It Forward may use external service providers for purposes such as email marketing and partner network management. These companies do not retain, share, store or use personally identifiable information for any other purpose. These third party companies are prohibited from using your personally identifiable information in any other way.